Return Policy: At Doraaj Fragrance, we want every order to arrive safely and meet your expectations. Because our products are personal fragrance and body care items, we carefully handle each order to maintain quality and hygiene standards.
1. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within **24–48 hours of delivery** with your order details and clear photos of the item received. We will review the issue and assist with a suitable resolution.
## Returns and Exchanges
Due to the personal nature of fragrances and body care products, we currently do not accept returns or exchanges for items that have been opened, used, or tested.
We encourage customers to carefully review product details or contact us for fragrance recommendations before placing an order.
2. Unopened Items
For unopened and unused items, please contact us before returning the product. Returns may be considered on a case-by-case basis.
3. Contact Us
If you have any concerns about your order, please reach out to us. We are always happy to assist and ensure your Doraaj experience is a positive one.